BizTrackr Support

Help and answers for your business inventory & sales app

Contact Us

Need help or have a question? Email us and we'll get back to you as soon as we can:

henry.dev09@gmail.com

Frequently Asked Questions

How do I back up my data?

Open Settings and choose Backup. BizTrackr creates an encrypted .btb file that contains your products, categories, and sales. Save this file somewhere safe (cloud drive, email to yourself, etc.).

How do I restore from a backup?

Go to Settings → Restore and select your .btb backup file. You'll be asked to confirm before your current data is replaced. Restoring overwrites existing data, so back up first if you're unsure.

I forgot my app PIN. What can I do?

For your security, the PIN and biometric lock protect access to your data and cannot be bypassed remotely. If you have a recent .btb backup, reinstall the app, set a new PIN, and restore from that backup.

What does the Pro (lifetime) upgrade include?

The free version supports up to 50 products. The one-time Pro lifetime purchase removes that limit so you can add unlimited products. It's a single payment — no subscription.

I bought Pro but it's not showing up.

Open Settings and tap Restore Purchases. Make sure you're signed in with the same App Store / Google account you used to buy. If it still doesn't appear, email us with your purchase receipt and we'll sort it out.

Is my data stored online?

No. BizTrackr stores your business data locally on your device. Backups are only created when you choose to, and you control where they're saved.

How do I scan barcodes?

When adding or editing a product, tap the barcode icon next to the barcode field and point your camera at the product's barcode. The value is filled in automatically.